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COMPLAINTS

How to make a complaint to Fused Bills

If something about your Fused service isn't how it should be, we want to make things right ASAP.

HOW TO GET IN TOUCH

Spoken to the team yet?

If you haven't spoken to Customer Support yet, please get in touch. They provide amazing customer service, and most of the time they'll be able to get things sorted for you:
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Give us a call

0191 622 0097
.

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Drop us a line

Support@FusedBills.co.uk
.

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Write us a letter

Fused, 5 Media Exchange,
Newcastle upon Tyne, NE1 2QB

LET’S SET THINGS RIGHT

You might find the solution to your problem 

Check FAQs before you get in touch, they cover everything from energy to meter readings to direct debit payments.
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Payment problems

There are a few common payment issues you might find the solution to here [link to come later]. If we've gotten in touch about a payment, please get in touch with the Customer Support team who'll be able to help you out.

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Broadband problems

Some broadband issues are easy to fix yourself, with no need to get in touch with our Customer Support team.

HOW IT WORKS

How to make a complaint

STEP ONE

Get in touch

Get in touch with one of the methods above. 

STEP TWO

Share your details

Make sure you include your property address and contact details.

STEP THREE

Tell us what's happening

Include as much information as you can about your complaint, and everything that's happened so far.  This will help us look into your issue as quickly as possible so someone can get back to you.

STEP FOUR

Next steps

Your complaint will go to the manager of the relevant department. The time it takes to resolve things can vary, especially if there's a third party like a broadband or energy provider involved. You'll get updates if this is the case.

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Sky Originals Logo Sky Cinema Logo Sky Sports Logo
  • Sky News
  • Sky Comedy
  • Sky Max
  • Sky Showcase
  • Sky Crime
  • Sky Nature
  • Sky History
  • Sky Arts
  • Sky Witness
  • Discovery
  • Animal Planet
  • Sky Documentaries
  • MTV
  • MTV Music
  • MTV Hits
  • W
  • Comedy Central
  • Crime Investigation
  • SyFy
  • Gold
  • Cartoon Network
  • National Geographic
  • Nat Geo Wild
  • Comedy Central Extra
  • Discovery History
  • Nickelodeon
  • Discovery Science
  • Sky Cinema Drama
  • Sky Cinema Greats
  • Sky Cinema Select
  • Sky Cinema Comedy
  • Sky cinema Thriller
  • Sky Cinema Hits
  • Sky Cinema Action
  • Sky Cinema Family
  • Sky Cinema Premier
  • Sky Cinema Sci-Fi Horror
  • Ski Cinema Animation
  • Sky Sports Main Event
  • Spy Sports Premier League
  • Sky Sports Football
  • Sky Sports Formula One
  • Sky Sports Golf
  • Sky Sports News
  • Sky Sports Arena
  • Sky Sports Cricket
  • Sky Sports Action
  • Sky Sports NFL
  • Sky Sports Mix
  • Eurosport 1
  • Eurosport 2
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