<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1951478711558714&amp;ev=PageView&amp;noscript=1">

Router troubleshooting

Here's all the info you need to get set up and troubleshoot your new BT router. 

DSL (494 x 298 px) (1)
A white rectangular router box
router

Installing your router

main-phone

1. Find your main phone socket or ONT

Find your master phone socket. For the best speed and stability connect your router to your master phone socket.

If it has one slot, like in the image, you'll need the broadband filter (pictured below) for the next step. 

Have two slots in your Main Phone Socket?

pre-filtered

If there are two slots, you'll only need the grey cable for the next step.

ONT Openreach modem - a small white box with LEDs on a wall. Two cables are attached to the bottom.

ONT OpenReach modem

You may also have an ONT. This is a box (usually white) with LEDs and a few ports. 

2. Unplug whatever's plugged in

This includes phone cables and any existing broadband equipment or filter.

 
unplug-splitters
DSL (4)

3. Master Socket: Plug in your BT router

  • If the socket has two slots: Plug the grey cable into the socket directly. 
  • If the socket has one slot: Plug the filter into the slot and then plug the grey cable into the slot labelled 'modem', 'router' or similar.
  • Plug the other end of the grey cable into the port labelled "DSL" on the back of your router. 

If you removed your phone cable, plug it back into the port marked 'Phone'.

4. ONT: Plug in your BT router

Plug the yellow cable into the WAN port on your router, and the other end into your ONT socket. 
DSL (3)
DSL (2)

5. Configuration

It'll take a few minutes for your router to configure itself after you switch it on. When configuration has finished, the green LEDs will stop flickering.

  • If you have a master socket, all three LEDs will be on. 
  • If you have an ONT, the left and right LEDs will be on. 

6. Connect your device

Wi-Fi: 

Select your new network from the list of available options and enter the password. The label on the underside of your router has the network name and password.

Wired connection:

Use an ethernet cable (the yellow cable in your router box) to connect your device to the router.

 

7. Connect your laptop or desktop

Finding your network

  • medium-connection
    Windows 10, 7 and Vista

    Look for a network icon in the bottom right of your screen 

  • cogwheels, gear, engineering, settings, d
    Windows 8?

    Your network is in the settings area, the cog icon on the home screen

  • browsing

    Mac OS

    The Wi-Fi icon at the top of your screen shows your available networks. You can also find them under: System Preferences > Network > Wi-Fi.

     

  • Wifi
    Which is my WiFi?

    Your Wi-Fi network name will usually begin with "TP-" 

    You can find your network name on the label beneath your router.

8. Check your wireless network settings

Type  http://tplinkmodem.net or http://192.168.1.1 into your web browser.

The default password is on the label on the underside of your router.

From here you can update your router name and password.

What your router lights mean

Power LED:

  • On: Power is on

  • Flashing: The system is starting up OR firmware is being upgraded:

  • Off: Power is off

DSL LED: 

  • On: DSL synchronisation is complete.

  • Flashing: DSL synchronisation is in progress.

  • Off: DSL synchronisation failed.

Internet LED: 

  • On: Internet connection is available.

  • Off: No internet connection.

 

Frequently asked questions
When will my router arrive?

Your router should arrive within two weeks of signing up. You'll get tracking info once it's been picked up by our courier so you can keep an eye on exact delivery times. 

Will I need a broadband engineer?

You'll get a date and time via email if you need an engineer appointment. You may not need one!

You can see appointment info in in the broadband tracker on your dashboard. Note: Your engineer might need to come out more than once.

Your engineer appointment could take between 30 minutes to 2 hours, but they may not need to come into your property. Someone will still need to be home during the appointment window, just in case.

Where is my wall socket?

Wall sockets can be tricky 'cause there's is no set location!

Usually your wall socket is:

  • In a communal area like the living room
  • In the front bedroom if you're in a shared house or flat

If that doesn't help, look for a brown box on the outside of your house or flat. 

  • This is usually on the front of the property/nearest street entrance and should feed into your house. 
  • On the inside of this wall there should be a wall socket like the ones pictured above. 
  • Congrats! You just found your broadband socket.

What is my broadband speed?

DOWNLOAD: It’s the speed that matters, how fast your internet connection is able to retrieve data from the internet. Browsing, streaming and everything in between is affected by this and it’s the speed most providers focus on.

UPLOAD: Upload speed refers to the speed that your internet connection can allow data to be sent from your devices to the internet. Usually relevant for uploading content like photos, videos or your webcam during a video call.

Want to test your speed? 👉 https://www.speedtest.net/ 

What if I can't access my router management page?

  • If your device is set to a static IP address, change the IP settings to get an IP address automatically. 
  • Make sure http://tplinkmodem.net or http://192.168.1.1 is correctly typed in the web browser.
  • Try a different web browser.
  • Reboot your modem router and try again.
  • Disable then enable the network adapter in use.

My DSL LED is off or hasn't stopped flashing

  • Check your cables are plugged in correctly, including the phone lines and power adapter. 
  • Restore your modem router to its factory default settings by holding the RESET button on the back panel for 10 seconds. 
    • Log in to your router management page and go to Advanced > System tools > Backup and restore.
  • Remove the DSL splitter, directly connect the modem router to the phone port and follow the setup steps again. 
  • Contact your ISP (internet service provider) to check the status of your DSL line.

Link was copied to clipboard

FUSED STUDENT PORTAL

Sign in to Fused

Easily access your Fused student portal account

Sign In

Not a student? property professionals this way:

Property professional sign in
Students Chatting
Close Close

INCLUDED CHANNELS

Sky TV Packages

Sky Originals Logo
  • Sky News
  • Sky Comedy
  • Sky Max
  • Sky Showcase
  • Sky Crime
  • Sky Nature
  • Sky History
  • Sky Arts
  • Sky Witness
  • Discovery
  • Animal Planet
  • Sky Documentaries
  • MTV
  • MTV Music
  • MTV Hits
  • W
  • Comedy Central
  • Crime Investigation
  • SyFy
  • Gold
  • Cartoon Network
  • National Geographic
  • Nat Geo Wild
  • Comedy Central Extra
  • Discovery History
  • Nickelodeon
  • Discovery Science
Sky Cinema Logo
  • Sky Cinema Drama
  • Sky Cinema Greats
  • Sky Cinema Select
  • Sky Cinema Comedy
  • Sky cinema Thriller
  • Sky Cinema Hits
  • Sky Cinema Action
  • Sky Cinema Family
  • Sky Cinema Premier
  • Sky Cinema Sci-Fi Horror
  • Ski Cinema Animation
Sky Sports Logo
  • Sky Sports Main Event
  • Spy Sports Premier League
  • Sky Sports Football
  • Sky Sports Formula One
  • Sky Sports Golf
  • Sky Sports News
  • Sky Sports Arena
  • Sky Sports Cricket
  • Sky Sports Action
  • Sky Sports NFL
  • Sky Sports Mix
  • Eurosport 1
  • Eurosport 2
Sky Originals Logo Sky Cinema Logo Sky Sports Logo
  • Sky News
  • Sky Comedy
  • Sky Max
  • Sky Showcase
  • Sky Crime
  • Sky Nature
  • Sky History
  • Sky Arts
  • Sky Witness
  • Discovery
  • Animal Planet
  • Sky Documentaries
  • MTV
  • MTV Music
  • MTV Hits
  • W
  • Comedy Central
  • Crime Investigation
  • SyFy
  • Gold
  • Cartoon Network
  • National Geographic
  • Nat Geo Wild
  • Comedy Central Extra
  • Discovery History
  • Nickelodeon
  • Discovery Science
  • Sky Cinema Drama
  • Sky Cinema Greats
  • Sky Cinema Select
  • Sky Cinema Comedy
  • Sky cinema Thriller
  • Sky Cinema Hits
  • Sky Cinema Action
  • Sky Cinema Family
  • Sky Cinema Premier
  • Sky Cinema Sci-Fi Horror
  • Ski Cinema Animation
  • Sky Sports Main Event
  • Spy Sports Premier League
  • Sky Sports Football
  • Sky Sports Formula One
  • Sky Sports Golf
  • Sky Sports News
  • Sky Sports Arena
  • Sky Sports Cricket
  • Sky Sports Action
  • Sky Sports NFL
  • Sky Sports Mix
  • Eurosport 1
  • Eurosport 2
Close Close