Get in touch with us as soon as possible and we'll see what we can do to help.
If there is a change in circumstances at your property, the best thing is to get in touch with our team and let them know as soon as possible.
Depending on the circumstances, there are a few things to consider:
1. If your housemate is leaving before the end of the tenancy agreement but is still named on the tenancy, you are all liable to pay the costs agreed until the end of your agreement, including the housemate who is moving out.
2. If your housemate is leaving before the end of their tenancy agreement and written notice they have been removed from the tenancy agreement, then they need to send us a copy of this in an email to support@fusedbills.co.uk. We’ll remove them from your account, and alter the rest of your housemates’ monthly bill to cover the agreed shared cost, this will affect the monthly price.
3. If you’ve found someone else to replace the housemate that's leaving, ask them to send their details over to us so we can add them to your payment plan straight away. This way, you won’t risk a change in your monthly payment.