My housemate is moving out
If there is a change in circumstances at your student property, the best thing is to get in touch with our team and let them know as soon as possible.
Depending on the circumstances, the below may apply:
1. If your housemate is leaving before the end of the tenancy agreement but still names on the tenancy, you are all liable to pay the costs agreed until the end of your agreement, including the housemate who is moving out.
2. If your housemate is leaving before the end of their tenancy agreement and written notice they have been removed from the tenancy agreement, then they need to send us a copy of this in an email to [email protected] We’ll remove them from your account, and alter the rest of your housemates’ monthly bill to cover the agreed shared cost, this will affect the monthly price.
3. If you’ve found someone else to replace your housemate that is leaving, ask them to send their details over to us so we can add them to your payment plan straight away. This way, your monthly payment won’t be at risk of being changing.