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I have received a bill to my property, what do I do?


This will most likely be a final bill for the previous tenant or an opening bill for your tenancy. If you do receive anything like these, please send any correspondence to us as soon as possible. The easiest way to resolve this is to take a photo of the bill and upload it to your dashboard alternatively you can email it to us at [email protected], and we’ll sort it out.

We will then contact the supplier and ask them to stop sending mail to your property, however, please be aware that this request can up to take 21 days. After 21 days of being in touch with us and you are still receiving bills to your property, get in touch with us again.

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