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I’ve received a bill for my property, what do I do?


This is sometimes a final bill for the last tenant, or the opening bill for your tenancy. If you do get anything through the door, send it to us as soon as possible. The easiest way to do this is to take a photo of the bill and upload it to your dashboard. Or you can email it to us at [email protected], and we’ll sort it out. We might need some documents from you to resolve the issue, but we’ll let you know what we need from you if this is the case.

We’ll get in touch with the supplier and ask them to stop sending things to you. We manage all your correspondence for you, so everything should come to us.

Important to know: The request for suppliers to stop sending bills can take 21 days. If you receive anything after 21 days, get in touch again and we’ll see what’s gone wrong. 

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