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Privacy Notice

This policy is intended to help you understand:

  • What information we collect about you
  • How we use information we collect
  • How we share information we collect
  • How we store and secure the information we collect
  • How long we store data for
  • How to access and control your information
  • Other important privacy information

This Privacy Notice covers the information we collect about you when you use our products or services, or otherwise interact with us, unless a different policy is displayed. One Utility Bill, we and us refers to One Utility Bill Ltd, and any of our corporate affiliates. We offer a wide range of products, including our One Utility Bill packages, Notify, Bills Inclusive and Fused Bills products. We refer to all of these products, together with our other services and websites as “Services” in this policy.

This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this Privacy Notice, do not access or use our Services or interact with any other aspect of our business.

Where we provide the Services under contract with an organisation (for example your letting agent) that organisation controls the information processed by the Services.

Your information will be held by One Utility Bill Ltd.

What Information we collect about you

We collect personal data about you when you register with the Website. We do so in order to provide you with the bill management and utility services that are available through the Website as well as for administrative purposes through the Website.

The personal data that we collect includes your name, email address, telephone number and property address. If you are an organisation we will also ask for details of the size of your property portfolio, and your business location(s). If you decide to provide further information than requested by Us we will keep that information for as long you keep your account with the Website.

If you decide to purchase any utility packages through the Website we may ask you for the details needed to process any payment that is required by the third-party gateway provider.

If you choose to take any surveys and/or questionnaires available through the Website we will also maintain a record of your responses to and results of those surveys and/or questionnaires.

How we use the information we collect
–Fused Bills/Notify– is part of One Utility Bill Ltd. This privacy notice is to let you know how companies within the Group promise to look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what marketing you want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you. (“the Website”) is a utility management site operated by One Utility Bill Ltd. This privacy notice explains how we use the personal information we collect about you when you use the Website.

If you land on the Website as an individual or organisation and provide us with personal data, we will process such personal data on the basis that it is necessary to do so in order to perform the contract you enter into with us in a fair and lawful manner.

Entering personal data through our website and use of the Website for those seeking our Services is free. We will process your personal data on the basis set out below as it is in our legitimate interests to do so following your interest in our services.

How we share information we collect

By registering with the Website it is understood that as an individual or organisation you are actively seeking contact from us about our services which match the fields of interest you have supplied to Us. If you are a One Utility Bill package holder we will share your personal details with our partner providers to ensure registration of your utilities and services at your provided address.

For individuals, we will use your personal data to provide you with the utility management services that we provide as agreed by you, to manage your account and to email you about service progress, updates, reminders, for individuals, includes meter reading alerts, high usage alerts, renewal reminders and emails about your utilities and services that are relevant to your fields of interest, such as high usage alerts.

If you are registering with the Website because you have an interest in our services, your details will only be used to communicate with you about services that are relevant to your fields of interest, to manage your account and to put you in touch with the relevant third party providers.

How we store and secure the information we collect

Save where it is necessary to do so in order to provide you with the One Utility Bill’s utility management services or information selected by you as set out in this notice, we do not share your personal data with third parties.

Your personal data is stored on our servers which are in the European Economic Area. If we share your personal data with any third party service provider in the course of providing you with our services, those third parties are required to process your data in a lawful and fair manner in accordance with contracts which comply with GDPR.

How long do we store data for

We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information at an earlier date if you so request, as described in ‘How to access and control your information’.

After termination of services, we will, unless legally prohibited, delete all customer information, including your Personal Information, from our servers in line with our Data Retention Policy.

How to access and control your information

We want to make sure that your information is accurate and up-to-date and will delete or amend any information that you request. Should you wish to delete your account please contact us via the online form. Amendments to your account can be made online by signing in to your account or by contacting us on 0191 622 0097

We aim to provide you with excellent Services at all times. However, you have the right to close your account as per our terms and conditions you agreed and have us delete all of your personal information unless we are in the process of responding to any complaint that you make, your are bound by contract, or any debt is owed to us.

How can you obtain information held about you?

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information that we hold, please email us at [email protected] or complete our data request form.

How do you remove your name from the database?

You can contact us at [email protected] to request information we hold on you to be removed from our database unless you are in a contractually binding agreement where we require this information to supply our services to you as agreed in our Terms and Conditions, which will be confirmed by One Utility Bill within 72 hours of your request.


In the event that you register on the Website as being interested in our utility management services, we will only send you information which relates to our utility management services unless you specifically opt into receiving marketing material about other products and services through contacting our Customer Support team.

In the event that you register on the Website as an individual or organisation interested in our products or services, we will only send you information related to these products unless you specifically opt into receiving marketing material through the contact preferences section of your account.

If you consent to receive marketing material using your contact preferences you may change your mind at any time by opting out of the email you received or by contacting our Customer Support team.

You can also amend the contact preferences in your account to stop us from contacting you in connection with the utility management or software products available through the Website for which you register when you set up your account, however if you are still in contract with us we will contact you with important information relating to our service we provide with you.

Other important Privacy Information


Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to track visitor use of the Website, to compile statistical reports on Website activity and to help us make recommendations that are relevant to you.

We may use third-party advertising companies to serve ads when you visit the Website. Those companies may use information about your visits to this and other websites in order to provide you with advertisements about other goods and services that may be of interest to you.

If you would like more information about this practice, including how to prevent it, please visit, or

More information about all of the cookies on the Website is available on our Security and Cookie page.

Other websites


Our Website contains links to other websites. This privacy notice only applies to this Website, so when you link to other websites you should review their own privacy policies.

We send information relating to your use of our web services to Google for the purposes of analytics and advertising. Please read how Google use that information here.

When you provide us with your personal contact information across any of our online services, you agree to be contacted by phone call, email, SMS, and WhatsApp. You can opt-out of marketing messages to these channels at any time on a per-channel basis by following the instructions outlined in the footer of our messages, by contacting our team, or by submitting a subject access request using this form.


Use of OpenAI Services: We use the services of OpenAI, LLC (“OpenAI”) to provide certain functionalities on our websites and web applications. OpenAI provides artificial intelligence and machine learning models that we employ to enhance our services, which may include language processing, content generation, and other AI-driven features.

Personal Information Processing: In order to deliver these functionalities, it may be necessary for us to pass on information, which could include personal data as defined by the UK General Data Protection Regulation (UK GDPR), to OpenAI. The information is used strictly for the purpose of delivering the service you have engaged with and is processed in accordance with our instructions.

Data Transfer and Security: The transfer of personal data to OpenAI is conducted in a secure manner using encryption and other industry-standard security protocols. OpenAI is based in the United States, and the data transferred to them is protected by appropriate safeguarding measures, including standard contractual clauses approved by the UK Information Commissioner's Office (ICO), to ensure a level of data protection that is adequate under UK law.

Automated Decisions: Our use of OpenAI services may involve automated decision-making capabilities. We do not use these capabilities to make decisions that have legal effects on you or similarly significantly affect you, without human intervention. Where such processes are used, we will ensure transparency and provide an option for you to request human intervention or challenge decisions made by automated means.

Data Retention: Data processed by OpenAI on our behalf is retained only as long as necessary to provide the specified service and in accordance with our data retention policy. OpenAI does not retain your personal data after the provision of the service, and it is deleted in accordance with OpenAI’s data retention policies and procedures.

Your Rights: You maintain all rights over your personal data as per the UK GDPR. This includes the right to access, correct, and request deletion of your personal data. Should you wish to exercise these rights regarding the data processed by OpenAI through our service, please submit a subject access request using this form.

Our policy towards children

The Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our Customer Support team.

Changes to our Privacy Notice

We keep our privacy notice under regular review and we place any updates on this web page. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.

This notice was last updated on 15th May 2018.

Contact us

Your information is controlled by One Utility Bill Ltd. If you have questions or concerns about how your information is handled please contact us:

by email [email protected] or write to us at First Floor, 5 Media Exchange, Coquet Street, NE1 2QB

Registered Office

One Utility Bill Limited
First Floor,
5 Media Exchange,
Coquet Street,

Company Number 9534085. Registered in England and Wales.

This website uses cookies for personalised advertising and to ensure you get the best experience on our website. For more information, read our Cookies and Other Websites sections of our privacy policy.