Frequently Asked Questions

Do I have a water allowance?

No, you have no water allowances. If you have a water meter, you’ll need to send us your readings. You can do this by making a note/taking a picture of the reading on your meter and drop it over to us via email to or upload it to your online account.

What do I do if I have a water leak?

If the leak is inside your house, contact your landlord or property manager. If the leak is not inside the house, contact your local water distributor. If you’re not sure who this is, contact us at and we’ll point you in the right direction.

You can contact us on live chat, email, or by phone. Our helpful team are just seconds away.