Frequently Asked Questions

What should I do on my move in date?

All you need to do is send us the opening meter readings for both gas and electricity (plus your water reading if you have a water meter) when you move in, we will sort the rest. If possible, it would be great if you could send us pictures of your meters. You can send them to support@fusedbills.co.uk

Everything will be in place for when you move into the property if you set your package up 2 weeks prior to moving in, or less, we will be in the process of transferring the utilities to Fused.

I have received a bill to my property, what do I do?

This will most likely be a final bill for the previous tenant or an opening bill for your tenancy. If you do receive anything like these, please send any correspondence to us as soon as possible. The easiest way to resolve this is to take a photo of the bill and upload it to your dashboard alternatively you can email it to us at support@fusedbills.co.uk, and we’ll sort it out.

We will then contact the supplier and ask them to stop sending mail to your property, however, please be aware that this request can up to take 21 days. After 21 days of being in touch with us and you are still receiving bills to your property, get in touch with us again.

Why do I have to pay from my tenancy start date when I don't move in until later?

The tenancy start date is the date you and other housemates become responsible for the property and for the utilities at this property, even if you aren’t moving in straight away. You are always liable from the start date on your tenancy agreement.

What is Fused Blend?

Fused Blend is a student deal we offered in the Summer of 2018. We have a fantastic Student offer for 2019 that includes no management fees and unlimited renewable energy! Get your quote here.

How do I stop a service?

If you want to stop a service just get in touch with our team via phone, email, live chat.

What happens if one of my housemates moves out?

There are three outcomes to this:

1. If your housemate is leaving before the end of your tenancy agreement, you are all liable to pay the costs agreed until the end of your agreement.

2. If your housemate is leaving after the end of their tenancy agreement, then they need to send us a copy of this in an email to support@fusedbills.co.uk. We’ll remove them from your account, and alter the rest of your housemates’ monthly bill to cover the agreed shared cost.

In both of these cases, you’ll need to decide whether your old housemate is willing to keep paying their bill until the end of your contract, or if everyone staying in the house is happy to have their monthly bill increased to cover the cost.

3. If you’ve found someone else to replace your housemate that is leaving, ask them to send their details over to us so we can add them to your payment plan straight away. This way, your monthly payment won’t be at risk of being increased.

Will my bill be the same cost all year round?

Yes, your bill will be the same each month for a year, unless of course, you add more or edit services.

If you miss a payment, this will be divided across the remainder of your payments so it will appear as the price has increased monthly, however, in total the amount paid will remain the same.

Why do I have to submit meter readings when I have uncapped energy?

We need these readings to pay the supplier an accurate amount based on the energy usage of your property. Energy providers require meter readings so that they know how much energy you have used and how much to charge us. We request you provide monthly meter readings so we get accurate bills from the energy providers.

We will always send all tenants a reminder of when we need the meter readings for your property.

If you do not submit any readings within 4 months, we will send a contractor to collect your readings at your expense as per our terms and conditions. Submit your readings now.

Can I Refer a Friend?

Yes, of course. Our Refer a Friend scheme is an easy straightforward process for you to refer your friends and get rewarded when they sign up.

We are currently giving a £20 Domino’s voucher to customers who refer their friends when their friend signs up to Fused. Your friend will also receive a £20 Domino’s voucher when they sign up.

Simply enter your friend's details here and we will do the rest.

How do I add a service?

You can add a service at any time by getting in touch with our team via phone, email, or live chat.

How do I cancel my contract with Fused?

If your contract with Fused is a fixed length contract and you would like to cancel before this contract is up, please get in touch with the team to discuss this. There may be exit fees or early cancellation charges from our providers or as per your agreed terms and conditions.

If you are on a month by month rolling contract we will require a minimum of 30 days notice of cancellation from you, some cancellation charges from our suppliers may still apply, depending on your chosen services.

You can contact us on live chat, email, or by phone. Our helpful team are just seconds away.