Who supplies my water?
It depends on where you live.
Your water will be provided by your local water supplier. In residential areas there is only one supplier per area. We won’t add a management fee, so you’ll pay the exact same as if you go direct.
Do I have a water allowance/limit?
Yes, there is a generous water allowance included in your quote. But don’t worry – you are very unlikely to go over this limit.
If you have a water meter, you’ll need to send us your readings. You can do this by making a note/taking a picture of the reading on your meter and drop it over to us via email to firstname.lastname@example.org, what’s app or upload it on your online account.
Do I pay any extra for my water by going through Fused?
No – we don’t charge a management fee, so you’ll pay the exact same with us as you would by going direct. We’ll just take the hassle out of dividing the cost between your housemates.
Do I need to pay for water when I’m not in the house?
Simply put, yes.
Your water bill includes payments for surface water drainage and waste disposal as well as what you use on top. This means that you’ll need to pay a bill that covers your full tenancy, not just what you use when in the house.
Why have I received a water bill in the post?
If your moving in date is before your start your account with us, you’ll receive a bill from your provider to cover the fee in between these two dates.
If you receive a letter within your first month your account with us is activated, don’t worry! Sometimes it can take a while to be put in place, but we’ll backdate this to your start date with us and it will be covered in your bill.
What do I do if I have a water leak?
If the leak is inside your house, contact your landlord. If the leak is not inside the house, contact your local water distributor.
If you’re not sure who this is, pop over an email to us at email@example.com and we’ll point you in the right direction.