Who supplies my water?
It depends on where you live.
Your water will be provided by your local water supplier. In residential areas, there is only one supplier per area.
Do I have a water allowance/limit?
Yes, there is a generous water allowance included in your quote. But don’t worry – you are very unlikely to go over this limit.
If you have a water meter, you’ll need to send us your readings. You can do this by making a note/taking a picture of the reading on your meter and drop it over to us via email to firstname.lastname@example.org or upload it to your online account.
Fused Blend packages have no water allowance as it is included in your Blend package.
Do I pay any extra for my water by going through Fused?
No – we don’t charge a management fee, unlike some bill splitting companies, so you’ll pay the exact same with us as you would by going direct. We’ll just take the hassle out of dividing the cost between your housemates.
Do I need to pay for water when I’m not in the house?
Simply put, yes.
Your water bill includes payments for surface water drainage and waste disposal as well as what you use on top. This means that you’ll need to pay a bill that covers your full tenancy, not just what you use when in the house.
Why have I received a water bill in the post?
If your moving in date is before your start your account with us, you’ll receive a bill from your provider to cover the fee in between these two dates.
If you receive a letter within your first month your account with us is activated, don’t worry! Sometimes it can take a while to be put in place, but we’ll backdate this to your start date with us and it will be covered in your bill.
Sometimes, we also need a letter of authority to be signed by the housemates of a property. It’s only a few water suppliers who require this – if they do, we will get in touch with you and ask you to e-sign a document online.
What do I do if I have a water leak?
If the leak is inside your house, contact your landlord. If the leak is not inside the house, contact your local water distributor.
If you’re not sure who this is, pop over an email to us at email@example.com and we’ll point you in the right direction.