General FAQs

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What’s the advantage of doing my bills through Fused?

We make things simple.

Set up all your bills in 5 minutes, and sort out everything you need all in one payment. We take the boring stuff out of your hands, and make sure you’re getting a good deal.

Wouldn’t it be cheaper if I go direct?

We don’t put any management fees on top or up the cost of any of your services.

That means you pay exactly the same as you would if you took out the same deals with the service providers directly.

How do you calculate my payment?

We receive bills from each service provider, put them all together and make them into one easy monthly payment.

How do I pay my bill?

Your payment comes out once a month via direct debit, either from the lead tenant’s account or from all housemates’ accounts if you’ve set up bill splitting.

What happens if I can’t pay my share of the bill?

The best thing to do is to get in touch with us as soon as possible. We can be flexible with our payment terms to make your life easier.

Make sure you do get in touch with us, as otherwise your housemates may have to pay for your share through an increase in their direct debits.

How do you work out my monthly direct debit amount?

 

As there aren’t exactly four weeks in a month, we need to work out a full average monthly bill so you won’t get hit with any extra bills at the end of the year.

To do this for a 12 month contract, we times your weekly amount by 52 (as there are 52 weeks in a year) then divide it by 12 (the number of months in a year). This means you get an accurate monthly direct debit which covers you for the full month.

e.g. a quote of £10 per week would make the following monthly direct debit…

(10 x 52) / 12 = £43.34 per month

What happens if my housemate can’t pay their share of the bill?

Your housemate should get in touch with the Fused customer service team as soon as possible. We do all that we can to help, if we know about a problem.

If your housemate doesn’t contact us or is still unable to meet new payment terms, then all other housemates may have their direct debits increased to pay the monthly amount.

When will I be paying my bill?

We take all payments monthly via direct debit. We aim to take our first payment on the start date of your tenancy, and all payments will be on that date of the month for the rest of your tenancy.

If you miss a payment, our systems will automatically attempt to collect the direct debit 3 – 5 working days later.

Can I pay weekly instead of monthly?

Collecting payments via direct debits is costly, therefore in order to make sure there are no extra costs to you we can only collect payment monthly.

Why are some services missing from my monthly bill?

Once a service goes live with fused, it will appear on your monthly bill. If a service is missing, it may be because it wasn’t ordered or the supply is still in transfer.

Get in touch with one of the Fused team to discuss any billing queries further.

Will my bill be the same cost all year round?

Yep absolutely, you’re bill we be the same each month, unless of course you add more services.

How do I add a service?

You can add a service at anytime by getting in touch with our team via phone, email, live chat or what’s app.

How do I stop a service?

If you want to stop a service just get in touch with our team via phone, email, live chat or what’s app.

How do I cancel my contract with Fused?

Your contract with Fused is agreed for the length of your tenancy, if you’d like to cancel then just get in touch with the team to discuss this. There may be exit fees or early cancellation charges from our providers.

Do we get refunded if our account is in credit?

Our team will get in touch with the lead tenant at the end of your tenancy to let you know if your account is in credit. We will need the lead tenant’s bank account number and sort code to debit the credit back into their bank account.

Why do I need to give you meter readings?

We always ask for meter readings, as they’re the one way to be 100% sure how much gas and electricity you have used. We will need meter readings at the start of your contract and at the end, so everyone knows exactly how much you’ve used throughout this period.

We also recommend giving us meter readings on a monthly basis. That way we can let you know how much gas you’re using and make sure you’re on track to come in under your allowance. If you have been energy efficient, we use your meter readings to work out how much of a refund you get at the end of the tenancy!

How do I provide meter readings?

It’s up to you.

Every house has a meter somewhere. You just need to make a note/take a picture of the readings on your meter and drop it over via email, what’s app or upload it on your online account.

We’ll process it within a few days, and get back to you to let you know how much you’ve used.

Where is my meter?

Meters can be anywhere in your house, with the most likely places being the cellar or under the stairs.

If you’re having trouble finding it, your landlord or letting agent should know.

Before I moved out I forgot to take a meter reading for my final payment - what do I do?

Oh no!

Energy companies will have previous data on your property and can make an estimation on based on the usage data they have to close down the account.

However, this could be inaccurate, so the best thing to do is to call your letting agent or landlord and find out whether they have or can do a check for you!

What happens if one of my housemates leaves?

There are three outcomes to this:

1. If your housemate is leaving before the end of your tenancy agreement, you are all liable to pay the costs agreed until the end of your agreement.

2. If your housemate is leaving after the end of their tenancy agreement, then they need to send us a copy of this in an email to help@fusedbills.co.uk. We’ll remove them from your account, and alter the rest of your housemates’ monthly bill to cover the agreed shared cost.

In both of these cases you’ll need to decide whether your old housemate is willing to keep paying their bill until the end of your contract, or if everyone staying in the house is happy to have their monthly bill increased to cover the cost.

3. If you’ve found someone else to replace your housemate that is leaving, ask them to send their details over to us so we can add them to your payment plan straight away. This way, your monthly payment won’t be at risk of being increased.