General FAQs

 

What is Fused Blend?

Fused Blend is our new service for 2018 – and to celebrate students are getting a free upgrade (usually £2.99pppw).

You can find out more about Fused Blend here.

How do I pay my bill?

Your payment comes out once a month via your chosen payment method entered during signup. This can either be from the lead tenant or split between housemates if bill share is selected and paid for.

Your payments will be taken via a card payment, much like a direct debit. You just add your card details to your dashboard and payments will come out monthly on your payments date. If you replace your card, don’t forget to update your card details!

For Fused Blend customers, you can split payments between housemates for free.

What happens if I can’t pay my share of the bill?

The best thing to do is to get in touch with us as soon as possible. We can be flexible with our payment terms to make your life easier.

Make sure you do get in touch with us, as otherwise, your housemates may have to pay for your share through an increase in their chosen payment method. This is because all of our agreements have a joint and several liability – just like most rental agreements.

How do you work out my monthly direct debit amount?

As there aren’t exactly four weeks in a month, we need to work out a full average monthly bill so you won’t get hit with any extra bills at the end of the year.

To do this for a 12 month contract, we multiply your weekly amount by 52 (as there are 52 weeks in a year) then divide it by 12 (the number of months in a year). This means you get an accurate monthly payment which covers you for the full month.

e.g. a quote of £10 per week would make the following monthly payment…

(10 x 52) / 12 = £43.34 per month

What happens if my housemate can’t pay their share of the bill?

Your housemate should get in touch with the Fused Bills customer service team as soon as possible. We do all that we can to help if we know about a problem.

If your housemate doesn’t contact us or is still unable to meet new payment terms, then all other housemates may have their payments increased to pay the house monthly amount. This is because all of our agreements have a joint and several liability, just like most rental agreements.

Why do I have to pay from my tenancy start date when I don't move in until later?

The tenancy start date is the date you and other housemates become responsible for the property and the utilities at this property even if you aren’t moving in straight away.

Are there any hidden fees or one-off costs?

No, there are no hidden fees what you are quoted is what you pay.

As long as you submit regular meter readings you can control your household usage to stay on track and avoid any extra payments from high-usage.

Fused Blend packages will only pay for what they are quoted, that’s it. 

 

Can I pay weekly instead of monthly?

Collecting payments is costly, therefore in order to make sure there are no extra costs to you we can only collect payment monthly.

Why are some services missing from my monthly bill?

If a service is not included in your online dashboard or quote, it may not have been setup. If you think this is the case, please get in touch with one of the Fused Bills support team as soon as possible:

support@fusedbills.co.uk or by clicking here

Will my bill be the same cost all year round?

Yes, your bill will be the same each month unless of course, you add more services.

This is because we collect the same amount during the summer when you’re using a little less energy, to cover the winter months when you’re likely to be using more. By doing this, we ensure that your payments are the same year round which helps you to budget.

How do I add a service?

You can add a service at anytime by getting in touch with our team via phone, email, or live chat.

How do I stop a service?

If you want to stop a service just get in touch with our team via phone, email, live chat.

How do I cancel my contract with Fused?

Your contract with Fused is agreed for the length of your tenancy, if you’d like to cancel then just get in touch with the team to discuss this. There may be exit fees or early cancellation charges from our providers.

What happens if our account is in debit/credit at the end of the year?

Fused Blend Customers

If you’ve received a Fused Blend upgrade then congratulations – as your upgrade includes no usage caps, management fee’s or bill split fee’s the monthly payment you make is all you will ever pay. There’s no charges or refunds to wait for at the end of the year.


Fused Bills standard customers

If your account is in debit

We’ll contact all housemates and arrange a date to collect any outstanding amounts. As our Fused Bills agreements are joint and several, all housemates are responsible for any debits/credits at the house for the year. You can ensure that you stay on top of your usage by submitting monthly meter readings via the Fusedbills online dashboard.

If your account is in credit

Our team will get in touch with the lead tenant at the end of your tenancy to let you know if your account is in credit. We will need the lead tenant’s bank account number and sort code to debit the credit back into their bank account to be split between housemates. All housemates will be notified of the balance and when the payment is made.

 

Why do I need to give you meter readings?

We always ask for monthly meter readings, as they’re the only way to be sure how much gas and electricity you have used. We will need opening and closing meter readings at the start of your contract and at the end, so everyone knows exactly how much you’ve used throughout this period. You can get these from your managing agent or landlord.

Sometimes energy providers will send us a huge bill for your property and we need meter readings to dispute these, to make sure you never pay the wrong price for your energy.

How do I provide meter readings?

It’s up to you. You just need to make a note/take a picture of the readings on your meter and drop it over via email, phone or livechat. You can even upload it to your online dashboard.

If you’re struggling to find the meters in your property, please get in touch with your landlord or managing agent.

Before I moved out I forgot to take a meter reading for my final payment - what do I do?

Oh no!

Energy companies will have previous data on your property and can make an estimation on based on the usage data they have to close down the account.

However, this could be inaccurate, so the best thing to do is to call your letting agent or landlord and find out whether they have or can do a check for you!

What happens if one of my housemates leaves?

There are three outcomes to this:

1. If your housemate is leaving before the end of your tenancy agreement, you are all liable to pay the costs agreed until the end of your agreement.

2. If your housemate is leaving after the end of their tenancy agreement, then they need to send us a copy of this in an email to support@fusedbills.co.uk. We’ll remove them from your account, and alter the rest of your housemates’ monthly bill to cover the agreed shared cost.

In both of these cases, you’ll need to decide whether your old housemate is willing to keep paying their bill until the end of your contract, or if everyone staying in the house is happy to have their monthly bill increased to cover the cost.

3. If you’ve found someone else to replace your housemate that is leaving, ask them to send their details over to us so we can add them to your payment plan straight away. This way, your monthly payment won’t be at risk of being increased.

Can I Refer a Friend?

Yes, of course. Our Refer a Friend scheme is an easy straightforward process for you to refer your friends and get rewarded when they sign up.

We are giving a £20 Domino’s voucher to customers who refer their friends when their friend signs up to a Fused package. The friend who signs up will also receive a £20 Domino’s voucher as a thank you.

Simply, enter your friends details into the Refer a Friend page on  your dashboard and we will do the rest!

Log in now!