Gas FAQs

 

Help - I smell gas!

Firstly, immediately open all windows and the door to ventilate the property.

Then call the free Gas Emergency number on 0800 111 999 as soon as possible. If you’re using a mobile, make sure to call from outside as the signal may cause a spark.

Don’t turn any electrical switches on or off (this includes light bulbs), and make sure the gas supply to any appliance has been turned off.

Who supplies my gas?

We use a combination of energy suppliers for our Fused Bills customers. All of our partner suppliers are always cheaper than the big 6 energy providers’ standard tariffs, so we can promise you that you’re getting a good deal.

What is my gas allowance?

Fused Blend

Fused Blend has no energy usage allowances, which means their energy is unlimited. Therefore, no kWh allowance is displayed and there can’t be any huge bills at the end of the year.

Other Fused Bills Customers

This depends on the size of your house, and how many people live there. Your electricity allowance will be stated in your breakdown and shown in kWh. This will show you how much electricity you can use before you will be billed for going over the usage.

Although it isn’t an unlimited allowance, we know students tend to be in the house a lot more, so it is a generous one!

How is my allowance calculated?

Fused Blend

If you have a Fused Blend package, awesome!  –  your package has no usage caps, management fee’s or bill split fee’s, the monthly payment you make is all you will ever pay. There’s no charges or refunds to wait for at the end of the year.

Other Fused BIlls Customers 

We calculate your allowance based on the number of people living in your house. The more people living in your house, the more people using things that need electricity. We also give you 15% extra in your electricity allowance as we know students tend to be in the house a little more than non-students.

What happens if I’m over/under my allowance?

Fused Blend

If you have a Fused Blend package, awesome!  –  your package has no usage caps, management fee’s or bill split fee’s, the monthly payment you make is all you will ever pay. There’s no charges or refunds to wait for at the end of the year.

Other Fused Bills Customers 

If you’ve used more than your allowance – we will get in touch to let you know how much over your allowance you are and what that costs. But don’t worry! Our allowances are very generous so it’s unlikely you’ll go over. We’ll also get in touch every month to check your meter readings and let you know how much energy from your allowance you used that month.

If you’ve used less than your allowance –Fantastic, once we have received all the final bills from the providers we will get in contact and let you know the amount owed to you (this can take up to 12 weeks from your tenancy end date). We will debit the money you’ve not used back to the lead tenant or split it equally across all tenants if you have Bill Share on.

Do I need to cancel my old gas supplier?

No, not at all – we’ll take care of all of that, it is included in our service.

How long does it take for my gas to transfer to Fused Bills?

It can take up to 21 days for your gas to transfer into Fused Bills name.

The only possible delay would be if your current supplier objects to the transfer. This would happen if there is a debt on the property, you’re on a fixed contract or your supplier hasn’t been told that you are leaving. Don’t worry – if any of this happens we will let you know immediately about the short delay and you won’t be without gas during the transfer period.

If you are without gas when you move in, some properties have their gas switched to ‘off’ during the summer period. This ‘off’ switch can usually be found near the gas meter. If you’re unsure, don’t touch your meter or ‘off’ switch and call your landlord or managing agent.

Why have I received a gas bill from someone else?

This will most likely be a final bill from a previous supplier or previous tenant. It is best anything through the post from suppliers that looks like a bill, you send to us as soon as possible. We can then contact them, to stop them sending scary bills through your door!

This easiest way to resolve this is to take a photo of the bill and email it to us so we can take a look at it for you and hopefully sort out support@fusedbills.co.uk

What do I need gas for?

Most houses use gas powered boilers which provide hot water and heating to the house. A lot of ovens and hobs are gas powered too.

It’s unlikely that a house won’t need gas at all, but if your house is powered by electricity alone, please just let us know.

Do I have to give meter readings?

We always ask for meter readings, as they’re the one way to be 100% sure how much gas and electricity you have used. We will make sure we have meter readings at the start of your contract and at the end, so everyone knows exactly how much you’ve used throughout the period.

We also recommend giving us meter readings on a monthly basis, then we can let you know how much gas you’re using and make sure you’re on track to be under your allowance.

Why do I have to submit meter readings when I have unlimited energy?

Even though you are on an unlimited energy package with us we still have to pay the bills! Energy providers require meter readings so that they know how much energy you have used and how much to charge us. We request you provide monthly meter readings so we get accurate bills from the Energy Providers.

We will always send all tenants a reminder of when we need your properties meter readings.

If you do not submit any readings within 4 months, we will send a contractor to collect your readings at your expense as per our terms and conditions.

How do I provide meter readings?

It’s up to you. You just need to make a note/take a picture of the readings on your meter and drop it over via email, phone or livechat. You can even upload it to your online dashboard.

If you’re struggling to find the meters in your property, please get in touch with your landlord or managing agent.