Gas FAQs

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Are your energy prices cheaper that the big 6?

Our gas & electricity prices are cheaper than the standard tariffs of the biggest 6 energy providers

Who supplies my gas?

We use Spark Energy to provide your gas and electricity. Spark Energy are a medium sized energy provider, they have lots of experience and specialise in the lettings industry.

Spark Energy is always cheaper than the big 6 energy providers’ standard tariffs, so we can promise you that you’re getting a good deal!

What is my gas allowance?

This depends on the size of your house, and how many people live there. Your gas allowance will be stated in your breakdown and shown in kWh. This will show you how much gas you can use before you will be billed for going over the usage.

Although it isn’t an unlimited allowance, we know students tend to be in the house a lot more, so it is a generous one!

How is my allowance calculated?

We calculate your allowance based on the number of people living in your house, and the house size. The more people in your house, the more people using gas energy. And the bigger your house, the more gas it will need to heat it.

We also give you 15% extra in your gas allowance as we know students tend to be in the house a little more than non-students.

But don’t worry – if you’re energy efficient and come under your allowance, then you’ll get all of the money you’ve not used back!

What happens if I’m over/under my allowance?

If you’re over your allowance – we will get in touch to let you know how much over you are and what that costs. But don’t worry! Our allowances are very generous so it’s unlikely you’ll go over. We’ll also get in touch every month to check your meter readings and let you know how much energy from your allowance you used that month!

If you’re under – fantastic! Well done, we will get in contact at the end of the contract to let you know and debit all the money you’ve not used from your Direct Debits back to the lead tenant.

Do I need to cancel my old gas supplier?

No, not at all – we’ll take care of all of that. We may just ask you a couple of questions about who your provider is so we can get in touch with them!

How long does it take for my gas to transfer to Fused Bills?

It can take up to 28 days to completely transfer your gas over to Fused Bills name.

But don’t forget this the maximum waiting time and you won’t be without gas during the transfer period.

Help - I smell gas!

Firstly, immediately open all windows and the door to ventilate the property.

Then call the free Gas Emergency number on 0800 111 999 as soon as possible. If you’re using a mobile, make sure to call from outside as the signal may cause a spark.

Don’t turn any electrical switches on or off (this includes light bulbs), and make sure the gas supply to any appliance has been turned off.

Why have I received a gas bill from someone else?

This will most likely be a final bill from a previous supplier or previous tenant. It is best anything through the post from suppliers that looks like a bill, you send to us.

This easiest way to resolve this is to take a photo of the bill and email it to us so we can take a look at it for you and hopefully sort out

What do I need gas for?

Most houses use gas powered boilers which provide hot water and heating to the house. A lot of ovens and hobs are gas powered too.

It’s very unlikely that a house won’t need gas at all, but if your house is powered by electricity alone, get in touch and we’ll be able to build you a bespoke package.

Do I have to give meter readings?

Yes and we always ask for meter readings, as they’re the one way to be 100% sure how much gas and electricity you have used. We will make sure we have meter readings at the start of your contract and at the end, so everyone knows exactly how much you’ve used throughout this period.

We also recommend giving us meter readings on a monthly basis, then we can let you know how much gas you’re using and make sure you’re on track to be under your allowance.

How do I provide meter readings?

That’s up to you.

Every house has a meter somewhere. You just need to make a note/take a picture of the reading on your meter and drop it over to us via email to, what’s app or upload it to your dashboard.

We’ll process it within a few days, and you can view your usage from your dashboard.

What are my unit rates?

Energy usage is calculated in kilowatt hours (kWh). A kWh is a unit of measurement which is equal to using a 1000 watt appliance for 1 hour.

To put this in context 1 kWh is about the equivalent of leaving a 100 watt light bulb on for 10 hours or watching TV for seven hours.

Most households have to pay a small standing charge per day to receive gas and electricity (this is because all energy companies have to pay fixed costs to supply each house).

Your gas rates:
Daily Standing Charge (Gas): 10-20p
Price per kWh (gas): 3.3p – 3.5p

Do I pay any extra for my gas by going through Fused?

No. Not ever. We make our money back from the companies we work with, so we never charge you more than you would pay if you went direct.