If you do not feel satisfied with our service and you have addressed this by contacting our team on 0191 622 0097, you can make a formal complaint by emailing [email protected]

Please ensure that you include your property address and contact details. Please provide as much information and details as you can to help us to resolve your complaint as quickly as possible.

Alternatively, you can write to us:


One Utility Bill

5 Media Exchange,

Coquet Street

Newcastle upon Tyne


Your email/letter will be received by our management team who will work to resolve your issue.

We will acknowledge receipt of your complaint within 7 working days and will work with you towards a resolution. If the query involves third parties, we will keep you up to date with regular updates from our team, as this does mean that the resolution can take a while longer.

For extra advice and information, you can get in touch with Citizens Advice Service for free.

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